Returns

Processing Time

• Once your return is received at our warehouse, your exchange or store credit will be issued within 7-10 business days depending on your bank’s processing times.
• Store credit is issued as a Comfrt Gift Card via email - it never expires and can be used on any future order.

Return Window

• Returns must be submitted within 30 days of delivery.
• Returns requested outside this period or that don’t meet policy criteria will not be accepted.

Return Conditions

• Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or scent.
• Tags (and hygienic liners, if applicable) must be attached.
• Items returned in non-sellable condition will not qualify for credit or exchange.

Non-Returnable Items

• We do not accept returns for: Final Sale items

We offer two easy options through our Returns Portal:

• Exchange:
  Swap your item for a different size or color (based on availability).
  Your replacement will ship once your return has been received and processed.
• Store Credit:
  Receive a Comfrt Gift Card equal to your return value.
  Gift cards are emailed automatically once your return is processed and never expire.

Additional Details

• Exchanges are processed at the discounted amount paid for each item.
• If your requested item is out of stock, you’ll automatically receive store credit.
• There are no return shipping fees for any domestic returns.
• Please note, orders starting with "EXC" can only be returned for a gift card. We're unable to allow exchanges on exchange orders.

Why We Offer Exchanges & Store Credit (Not Refunds)

We want to offer the best possible prices without compromising on quality or experience. At Comfrt, every piece is designed with exceptional softness and elevated comfort in mind. Because our fabrics are crafted to be worn close to the skin, returned items can’t always be resold as new with the level of freshness and quality our brand stands behind.

To maintain the quality and value you expect, without raising prices to cover the high cost of processing returns, we’ve chosen a return approach that keeps your experience seamless and our commitment to excellence strong:

eligible items may be exchanged or returned for store credit.

This allows us to:

• Ensure every customer receives a truly new, pristine piece
• Reduce waste from items that cannot be resold
• Avoid increasing prices across our collection
• Maintain premium materials while keeping Comfrt accessible
• Deliver a smooth, consistent, and elevated return experience

Store credit is issued as a Comfrt Gift Card, never expires, and can be used toward anything you love.

If your order arrives damaged or incorrect, we’ll make it right.
Please contact us within 5 days of delivery and include clear photos of:

• The item
• The packaging
• The shipping label or SKU

Once approved, a replacement will be shipped for the same item and size (based on availability).Reports made after 5 days or without required images may not qualify for replacement.

• Returns are accepted only through our Returns Portal - this ensures tracking and timely processing.
• Items sent outside of this process may be delayed or ineligible for exchange.
• Original shipping costs are non refundable.
• Duties and taxes on international orders are not eligible for credit.

Need more details?
Visit our Returns FAQs for help with exchanges, store credit, or damaged item inquiries.

Our Customer Experience team is here to help.
Please contact us by filling out our form here.

To begin the return process, please click here. 

View our Return Policy here. We do not provide exchanges for international orders at this time. Please note, items not received in accordance with our return policy are subject to rejection and will be automatically discarded.

International Returns should be shipped to: 

Comfrt 

190 Bridgeport Pkwy

Moreland, Georgia 

United States, 30259

When packing up your return, please include a note that includes your order number. 

International orders may be returned for a store credit. Refunds to original payment method are not provided at this time.

International customers are required to cover the return shipping cost. Duties, taxes, and VAT are not refunded on international returns.

Be sure to take note of your tracking number as we won’t be able to track this for you.