Refund Policy

If your item arrived damaged

• Damage must be reported within 5 days of delivery.
• Include clear images of the damage and a photo of the SKU on the polybag packaging.
• Once approved, Comfrt will replace the item with the same size and color as the original order.
• Reports made after 5 days or without required images will be reviewed, but may not be eligible for replacement.

Product Returns / Exchanges

Terms and Guidelines:

• Customers can now choose between an exchange or store credit when returning eligible items.
• All return and exchange requests must be submitted within 30 days of delivery through our Loop Returns portal

(subject to country availability)

Return & Exchange Terms

• All returned items must be in new condition — no wear, stains, or other signs of use.
• Items must be securely packaged to prevent damage during transit.
• Please use the Loop Returns portal and the shipping label it provides to send back your items - this ensures your return or exchange is processed quickly and accurately. 
• Make sure to drop off your return before the return window expires — once it does, we won’t be able to process a return or exchange.
• Exchanges are limited to the same product — you may select a different size or color only. If you’d like a different item or you’re not ready to decide, please select “Return for Store Credit” and repurchase once your credit is issued.

Refund Methods

• Exchanges: If you chose the exchange option in Loop, your exchange order will automatically be processed for shipment after your return package has been received and inspected.
• Store Credit: If you select store credit, the credit will be issued within 1 week of your return being received and inspected by our warehouse. Store credits are issued in the form of an e-gift card, which does not expire.
• If there is any issue with your return upon arrival, our team will contact you via email from info@comfrt.com

Product / Order Cancellations

• Ready to ship items cannot be cancelled and edits cannot be made once the order has been placed. These items/orders are processed within 5 minutes of purchase and shipped within 2-3 business days to ensure speedy delivery. 
• Pre-Order items can be cancelled within 7 days of purchase and are eligible for a refund back to the original payment method. After 7 days, but before fulfillment, Pre-Order cancellations are eligible for refund for store credit only.
• If you would like to cancel your pre-order item(s), please contact us at info@comfrt.com.

For more information about Pre-Orders, please visit our Pre-Order Policy.