We offer two easy options through our Returns Portal:
- Exchange:
Swap your item for a different size or color (based on availability).
Your replacement will ship once your return has been received and processed. - Store Credit:
Receive a Comfrt Gift Card equal to your return value.
Gift cards are emailed automatically once your return is processed and never expire.
Additional Details
- Exchanges are processed at the discounted amount paid for each item.
- If your requested item is out of stock, you’ll automatically receive store credit.
- There are no return shipping fees for any domestic returns.
- Please note, orders starting with "EXC" can only be returned for a gift card. We're unable to allow exchanges on exchange orders.
Why We Offer Exchanges & Store Credit (Not Refunds)
We want to offer the best possible prices without compromising on quality or experience. At Comfrt, every piece is designed with exceptional softness and elevated comfort in mind. Because our fabrics are crafted to be worn close to the skin, returned items can’t always be resold as new with the level of freshness and quality our brand stands behind.
To maintain the quality and value you expect, without raising prices to cover the high cost of processing returns, we’ve chosen a return approach that keeps your experience seamless and our commitment to excellence strong:
eligible items may be exchanged or returned for store credit.
This allows us to:
- Ensure every customer receives a truly new, pristine piece
- Reduce waste from items that cannot be resold
- Avoid increasing prices across our collection
- Maintain premium materials while keeping Comfrt accessible
- Deliver a smooth, consistent, and elevated return experience
Store credit is issued as a Comfrt Gift Card, never expires, and can be used toward anything you love.
